Help
Quick answers to the questions we hear most. Can't find what you need? Email us at customercare@truesecret.in.
TrueSecret is a private beauty club that helps you discover beauty that truly suits you
Tap “ENTER THE CLUB” on the home screen, then choose Signup if you’re new or Login if you already have an account.
No. Membership is free.
Yes. We source directly from brands and authorised partners, so every product is authentic.
Sign in and open My Orders to see the status of every order you have placed.
We offer free returns on eligible orders. See our Shipping & Returns page for details.
On the login screen choose “Forgot password” and follow the link we email to you.
Go to Profile → Settings → Delete Account. This permanently removes your profile and personal data.
Email customercare@truesecret.in or use the Contact Us page. We are available Monday to Saturday, 10am to 7pm IST.
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