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We want your experience to be seamless from start to finish. Here is how shipping and returns work at TrueSecret.
We offer free shipping on eligible orders within India. Estimated delivery timelines are shown at checkout and may vary by location.
Once your order ships you can follow its status any time under My Orders after signing in.
Returns are free on eligible orders. Products must be unused and in their original packaging, and returned within the return window shown at checkout.
Email customercare@truesecret.in with your order number and the item you would like to return. Our team will guide you through the next steps.
Once a returned item is received and checked, your refund is issued to the original payment method. Timing depends on your bank or payment provider.
If something arrives damaged or is not what you ordered, contact us at customercare@truesecret.in and we will make it right.
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